Ultimate Support Ticket Request Information

Ultimate Support Ticket Request Information


The “Ultimate” Support ticket information


Open Chrome dev tools before you start catching bug: press F12 (or cmd+alt+i on mac / ctrl+shift+i other OS)


Move Dock to bottom of your screen



Graphical user interface, applicationDescription automatically generated

Add screenshot from console (click on console tab in dev tools)


A picture containing applicationDescription automatically generated


If red block is expansible, please expand it by clicking on grey triangle:


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Website address bar must be included. If it possible provide full screen screenshot with OS clock, so we can know when bug occurred. Example below;

Graphical user interface, text, application, emailDescription automatically generated


Navigate to network tab

Right click anywhere in list and click “Save all as HAR with content” 


Graphical user interface, text, applicationDescription automatically generated


Attach HAR archive file from network tab to your ticket and send